Nationwide On-Site Service & Support

Consulting, Technical Support, Rollout, Upgrades, Relocation, Lease-End Equipment Reconciliation, Disposal

D&S offers our customers a variety of consulting, technical service and support options. We provide dedicated customer service representatives who learn about each customer’s individual business and technology needs. We provide pre-sale configurations, ongoing technical assistance and 24/7 emergency technical support. We help our customers determine the technologies and configurations that achieve business objectives by understanding their needs and using our expertise and broad range of manufacturer support options to meet their business goals. We are dedicated to meeting or exceeding all agreed-upon Service Level Agreements (SLAs). We also offer online access to service tickets and an online portal for placing orders and requesting service.

With our extensive experience in the telecommunications industry we are well placed to offer a concise solution to your telephony and networking needs and support services. Our business has been founded on a trusting and efficient service ethic, which has enabled us to secure a wide and varied selection of maintenance contracts to customers throughout the US. Our friendly and approachable staff are very dedicated to offering the best possible advice and solutions to your needs.

D&S currently provides nationwide service and support for Nortel, Avaya, Ericsson, Cisco, Samsung and Siemens equipment. Emergency after-hours service is also available. D&S provides ticket numbers and sends emails to confirm ticket contents. Customers can check on status online or by contacting our customer service department.

Installation & De-Installation

D&S currently provides nationwide installation and de-installation services for Nortel, Avaya, Ericsson, Cisco, Samsung and Siemens equipment. We handle moves, office openings and closings, lease-end equipment reconciliation, upgrades, end-of-life-cycle equipment, etc. D&S also provides comprehensive on-site training.

Cabling

At D&S we take pride in our installation and service. We have over 60 years combined experience in expert design assistance, project management, installing and testing. Our friendly, certified technicians can install and maintain your cabling for voice, data, or combined networks at one or multiple locations nationwide. Learn more about our cabling service.