In the past, creating a business phone system with disaster recovery-grade redundancy required installing multiple PBXs, voice mail systems, automated attendants and automatic call distribution systems at each location. A modern VoIP phone system includes built-in redundancy. That’s because a distributed, IP-based business phone system works as a single system across all geographies. If a system at one location goes down, calls are seamlessly re-routed to another location. This redundancy feature of a modern business phone system is unseen by the customer.
A modern business phone system is all about flexibility; flexibility to recover from disasters, flexibility to better serve customers in a global marketplace. A company today should view its business phone system not as a necessary expense but as a strategic advantage.
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