Returns

Returns, Advance Replacement Program, and Invoicing

Any returns must be received within 30 days of the date the items were originally shipped by D&S. Should customer request a return within the allotted time, there will be a 15% restocking fee applied for unopened product and 25% for any product that is found to have been opened. D&S serial numbers are required on all returned products. Advance replacements are available for 1 year from date of shipment. Invoice must be paid in full prior to shipping any replacement product. Should customers have any problems, please call 847-628-4195 and ask for customer service.

Return Inquiry

Please fill out the form below to begin the return process. Once we have received your request a Customer Service Representative will contact you to issue an RMA number and assist you in completing your return.

* Required fields
Name *
 Company/Institution *
Email *
 Phone *
X
Item #
 Cell Phone
Item Serial #
 Invoice #
Item Description
 Sales Order #
Message









  • Illustration of serial number and item number location

Item and Serial Numbers

The item and serial numbers can be found on a label affixed to your item. Refer to the image above to locate each number. Please be aware that an item is only eligible for a return if it contains a D&S Communications serial number that corresponds to the customer and order in question.

Contact us to learn more about Returns:

847-628-4195
contact@dscomm.com

ASCDI Member

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