Maintenance Support

UNDERSTANDING BUSINESS CHALLENGES

Count on the professionals at D&S Communications and Nortel to assist you in reducing the cost and minimizing the complexity of supporting hardware, software and network environments across your enterprise. Nortel supports D&S in offering a comprehensive portfolio of maintenance services for environments of all sizes and types with flexible service options to address your support requirements and budgets. Nortel certified professionals will address your issues quickly through remote telephone and on-line support, parts
replacement or on-site response so you can resume your business operations with minimal interruption.

Software Release Subscription Services

Software Release Subscription (SRS) Services from Nortel provide you access to the most current functional features enhancements for your operational and applications software as they become available, enabling you to respond quickly to changes in networking environments. Available in Software Release Subscriptions Service are the basic version or Software Release Subscription Service-Plus. Each ensures you are leveraging the latest application software enhancements, resulting in optimum network or application performance, reliability and stability. SRS allows you to keep your network at peak performance at a predictable cost by providing:

• Maintenance support for the entire software product life cycle, so you can take advantage of improvements as soon as they become available
• Awareness of incremental enhancements so your IT staff can meet their constantly growing user demands