The Hosted Solutions system is designed so that your company will have a feature rich internal telecommunications system without having to invest in system hardware, software or Telco digital trunking services. To its customers, vendors and store personnel, it will appear that you have invested in a large and sophisticated system that is typically deployed on an enterprise level. Utilizing Hosted Solutions puts advanced telecom hardware and software applications at your disposal.
D&S has integrated best in class functionalities from a variety of suppliers to produce a system that will be a very good fit for a variety of needs. Not only can the system be tweaked to provide better service for you, but additional features and functionalities can be added to the system as you require them. The cornerstones of the system are an extremely robust auto attendant voicemail system, state of the art mobility features, an extremely stable call processing platform, an extensive fiber-optic connection and an around the clock support organization.
Voicemail users will have an individual DID number. They will be required to set up their mailboxes by following the prompts when they access the voicemail system for the first time. They will be able to access the system at all hours of the day and night by dialing in on the main company number or their individual DID number. They will be able retrieve voicemail messages and also record messages for other users on the system including broadcast messages to pre-established distribution lists.
IP extensions can be added wherever you wish to deploy them as long as broadband connectivity and network infrastructure (router/firewall) is available at the location of the extension. This can be especially useful for management personnel who frequently work from small company offices or their home offices. Interactive Voice Response Services with Speech Recognition capabilities can also be deployed if desired. Call center or even a multi-media contact center can be added if and when it is needed. Growth is virtually unlimited as D&S is using system components that are designed for applications that have thousands of users. If you desire a particular feature or functionality, just let us know and we will make every effort to incorporate it in the your system.