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Returns

our return procedure...

Return Policy 
Any returns must be received within 30 days of the date the items were originally shipped by D&S. Should customer request a return within the allotted time, there will be a 15% restocking fee applied for unopened product and 25% for any product that is found to have been opened. D&S serial numbers are required on all returned products. Advance replacements are available for 1 year from date of shipment. Invoice must be paid in full prior to shipping any replacement product. Should customers have any problems, please call 1-800-227-8403 and ask for customer service.

Return Inquiry

Please fill out the form below to begin the return process. Once we have received your request a Customer Service Representative will contact you to issue an RMA number and assist you in completing your return.

Name Required
 Company/Institution Required
Email Required
Phone Required
X
Item #
Cell Phone
Item Serial #
Invoice #
Item Description Sales Order #
Message

 

Item Numbers & Item Serial Numbers

The item number and serial number can be found on a label affixed to your item. Refer the the below image to determine the item and serial numbers. Please be aware that an item is only eligible for a return if it contains a D&S Communications serial number that corresponds to the customer and order in question.

Illustration of serial number and item number location

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