| LATEST NEWS |
|
| Headset microphone problems using ASB2200 |
|
-If you are having difficulty with the microphone
volume utilizing the ASB2200 amplifier please read the following:
In addition to following the
set-up outlined in the ASB2200 Manual, and the Troubleshooting tips below,
please NOTE- The ASB2200 has TWO RADIAL ADJUSTMENT DIALS located in the
front of the unit on either side of the RJ11 headset jack. The left
adjustment dial controls the gain on the headset speakers, the right
adjustment dial controls the gain on the headset microphone. Turning either
dial clockwise with a small screwdriver will increase the gain on both. See
Below or Refer to Page 16 of your ASB2200 User Manual:
|
|
|
| USB400/AU400 -Integrated Digital Controller - Functionality |
|
- Some users have reported confusion regarding the
operation of the Integrated Digital Controllers on the AU400 and USB400
headsets we have created a supplementary guide to clarify the operation of
this unit.
Click
HERE for document. |
|
|
Newfound issue with
USB400/AU400 products.
A safety feature to prevent loud audio shock from sending over the internet
via Skype, the newer versions of Skype (v.1.4 onwards) have included a new
audio adjustment feature which locks up the microphone muting function on
the USB headset. |
|
Click
HERE
to learn more
- Or simply install the Accutone USB software CD-ROM accompanied by the
product.
- Or uncheck the Microphone Boost function of your Windows XP - under
control panel.
- Note that only Windows version are affected, Mac OS X has no such problem
|
|
|
|
|
| There is no
response from the unit. |
|
- Check if the batteries are too low, replace if
required.
- Check if the polarities of the batteries are placed
correctly.
- Make sure the on/off switch is switched to ON.
- Check
if the configuration switch position is properly selected.
- Volume
control and mute button are adjusted properly.
- Headset/handset and
Telephone/computer switches are properly set.
- Check to see if the
quick-disconnectors are connected.
- Check if the telephone patch cable
is properly connected. |
|
| I cannot hear any dial tone or my caller speaking to
me on the other side.. |
|
- Check if the Telephone/Computer switch is selected at
telephone.
- Make sure the configuration switch is properly selected
and try other positions until you can hear a tone. |
|
| My caller cannot hear me at all or cannot hear me
very well. |
|
- Make sure the mute button is not pressed down.
- Use the
screwdriver to tune the mic adjustment to see if the mic volume is set too
low.
- Try to select the proper settings with the configuration
switch. |
|
| I hear my own voice too loud and there is a
squealing
sound. |
|
- The rotary mic adjustment is set to too high of a volume.
- Reduce the microphone volume and
retest. |
|
| When using with my computer, the sound is too loud
even though the volume is set at minimum. |
|
- Take a look at the connection on your computer where the cables
connect with the Accutone amplifier.
- There should be 3 jacks on the
computer end. (line-in, line-out and speaker).
- Make sure the line-out
cable from the Accutone amplifier is connected to the line-in jack
-
Make sure the line-in cable from the Accutone amplifier is connected to
the line-out jack, NOT the speaker jack. |
|
| Headsets - General Inquiries |
|
| I tried to directly connect an Accutone headset to
my telephone and there's no response. |
|
- The pin-alignment for each telephone set is different, and
although the Accutone headsets may fit with some brand of telephones,
there are others that do not match.
- You will need a telephone adaptor
from Accutone series, C100 or C333. |
|
|
I am using Accutone's telephone adaptor C100 with my
other brand telephone headset, and it doesn't work. |
|
- Accutone's telephone adaptor connects to an Accutone headset via
a preset pin-alignment, other brand headset with a different pin alignment
may not work.
- The telephone adaptor only configures the connection
to the telephone, so we recommend you use the adaptor with an Accutone
headset. |
|
| I am using Accutone's telephone adaptor with an
Accutone headset, but the microphone volume is really low. Person on the
other end cannot hear me. |
|
- Different telephone models may use different types of microphone
in their handset, and because our headset connects to the handset jack,
some telephone (usually older versions) will require an amplification for
the microphone to work.
- You will have to use an amplifier to pair
with this telephone, consider Apollo Series 1100 or 1200. |
|
|
|
| Special Section
for USB300 - on Microsoft 98SE uhcd.sys update patch
problem |
|
It has been reported that in some Windows 98SE configuration PC,
especially those using AMD processor (running at 350MHz or faster) or PC
that uses VIA Technologies USB Controller, the Accutone USB AU300 Audio
Adaptor does not function properly.
Problems include:
- User
interface does not show "Accutone USB Audio Adaptor"
- Microphone
muting function does not operate properly
- Volume adjustments reset
upon pressing/releasing the mute button
Solution:
Make sure that
you have installed your USB driver first, check your device manager to
ensure the following drivers:
(These entries can be under USB interface
section or Sound, Video and Game Controller section of the Device
Manager)
(1) USB Root Hub
(2) HID-Compliant Host Controller OR USB
Composite Device
(3) USB Audio Device (usually under Sound, Video &
Game section)
Then download the updated patch of uhcd.sys file from
Microsoft's website, and upon installation restart your PC. If after
restarting your PC, there is still no response, open up Sound and
Multimedia in Control Panel, and go into Audio tab, make sure the
Preferred Device is selected with USB Audio Device or Accutone USB Audio
Adaptor. (The name of the drive does not affect the proper function of the
device, be it USB Audio Device or Accutone USB Audio Adaptor.)
Then
verified by making sure the Microphone option is checked, and that the
volume is not muted. |
|
| Telephone
Amplifier Section |
|
(1) First of all, check if the batteries are working.
(2)
Unhook everything and restart the installation.
(3) Unplug the HANDSET
plug from the telephone base unit, plug it into the TELEPHONE HANDSET jack
on the back of the amplifier.
(4) Use the telephone patch cable
provided and plug one end to the TELEPHONE UNIT INPUT jack on the back of
the amplifier.
(5) Plug the other end of the patch cable to the HANDSET
jack of the telephone base unit.
(6) Disregard the PC connection at the
moment.
(7) Plug in the corresponding headset (1100 - TM333EM/TM363
series) to the HEADSET jack in the front of the
amplifier.
(8) Do not mix and match un-compatible headsets, do not use
headsets of other brands.
(9) Turn on the power of the
amplifier.
(10) Select the TELEPHONE/PC switch to TELEPHONE.
(11)
Select the HEADSET/HANDSET switch to HANDSET.
(12) Pick up the
telephone handset from your telephone base unit to see if it
works.
(13) If it doesn't, go back and do the setup again.
(14) If
it does, the setup is correct, place the handset back into its
cradle.
(15) Make sure the MUTE button is not pressed.
(16) Now
select the HEADSET/HANDSET switch to HEADSET
(17) Make sure the headset
is connected to the amplifier, wear the headset.
(18) Lift the
telephone handset from its cradle.
(19) Your telephone may have a
HEADSET or SPK-PHONE button to replace lifting the handset, but only use
it when the setup is successful.
(20) Test the headset, can you hear
any dial tone?
(21) If no dial tone, slowly slide the 6-position
configuration switch until you can hear one.
(22) If you
can hear a dial tone, but the microphone doesn't seem to work on all
6-position, find a position where there's a clear dial tone.
(23)
Slowly increase the MICROPHONE VOLUME slide switch (or rotary switch for
1100), until you can slightly hear yourself speaking.
(24) Remember NOT
to set the microphone volume too high, feedback (squealing) sound may
result, and could cause damage to your ear.
(25) Your amplifier should
be able to function fine, if it still doesn't work, contact your
distributor.
|
|
| Telephone
Adaptor Section |
|
(1) Unhook everything and restart the installation.
(2) Unplug
the HANDSET plug from the telephone base unit, and plug it into the
TELEPHONE HANDSET jack on the adaptor.
(3) Connect the telephone patch
cable on the adaptor to the HANDSET jack on the telephone base
unit.
(4) Plug in the corresponding headset (all accutone headset
should fit, except the TM1200) into the HEADSET jack on the
adaptor.
(5) Do not use headsets of other brands with an Accutone
telephone adaptor.
(6) Select the HEADSET/HANDSET switch to
HANDSET.
(7) Pick up the telephone handset from your telephone base
unit to see if it works.
(8) If it doesn't, go back and do the setup
again.
(9) If it does, the setup is correct, place the handset back
into its cradle.
(10) Make sure the MUTE button is not pressed (only
applicable to C100).
(11) Select the HEADSET/HANDSET switch to
HEADSET.
(12) Lift the telephone handset from its cradle.
(13) Your
telephone may have a HEADSET or SPK-PHONE button to replace lifting the
handset, but only use it when the setup is successful.
(14) Make sure
the headset is connected to the adaptor, wear the headset.
(15) Test
the headset, can you hear any dial tone?
(16) If no dial tone, slowly
slide the CONFIGURATION switches (A, B, C & 1,2,3,4) to try all 12
combinations between 2 buttons.
(17) You should be able to find a
proper setting where you can both hear and speak clearly.
(18) If none
of the positions offer good mic signals, you may need to contact your
distributor for using an amplifier with your
telephone. |
|
| Accutone Headsets, Inc
2004. |
|
